Ordering and Returns

Provision of Services, the lessons

All efforts of Creative Communications have been made to verify that all the information provided in the offered lessons is accurate as possible. This information and other data exclusively serve the purpose of information, and you cannot rely on their up-to-datedness, accuracy or completeness.

Your right for using the website ROCKYOURENGLISH.COM and its functions exists only in the context of the current state of the art. Creative Communications may temporarily restrict its services when this appears necessary for limited capacities, server security and integrity and for any technical measures or maintenance activities in consideration of your justifiable interests.   Regarding the use of certain contents on ROCKYOURENGLISH.COM, additional provisions will be applicable that will be notified to you within the offer in question.

The services offered on the website ROCKYOURENGLISH.COM consist of an online lesson program with the maximum of 15 lessons per program. You can purchase the lesson program including the lesson book, called “Rock your English”, which book will be sent to you by ordinary mail or you can purchase the lesson program without lesson book. If you purchase the lesson program without the lesson book you will pay less. The prices for the lesson program will be displayed on the website ROCKYOURENGLISH.COM  and include the price per the lesson program plus any applicable VAT, but will not include the costs of delivery of the lesson book to you if you purchased the complete lesson program. Your payment of the price will be done through  the different types of direct online payment opportunities  as offered on the website ROCKYOURENGLISH.COM, like but not limited to PayPal, Master Card, Visa, iDEAL, Meastro.

If you want to purchase the offered lesson program you have to enter into a distance contract (concluded electronically through the websiteROCKYOURENGLISH.COM) with Creative Communications. The agreement will be final after your acceptance of the Terms (via opt in) and the completeness of your payment due. Creative Communications will automatically send you a confirmation by email regarding the content of the concluded agreement which allows you to follow the lesson program. This confirmation email shall inform you further about the identity of Creative Communications, her (email) address whereto you can send your complains, the essential aspect of the purchased service, the price of it, including taxes, the method of payment and finally the way how you can exercise your right to withdraw from your contract with Creative Communications.

If you purchased the lesson program without lesson book you have the right to withdraw from your contract with Creative Communications without charge and without giving any reason until delivery of the lesson program has started. If so, you have to notify Creative Communications by email that you will exercise your right to withdraw. As soon as possible after you have exercised your right to withdraw – at least within 30 days – Creative Communications will pay back to you the price you have paid to Creative Communications. You do not have the right to withdraw from the contract once delivery of the lesson program has started at which point your transaction is final. The lesson program commence immediately when you begin to view a lesson from the website ROCKYOURENGLISH.COM by way of streaming the lesson to your computer or other device which allows you to view the lesson. Therefore you will not have a right to cancel your contract once the lesson program commence unless you have received an unacceptably poor streaming of the lesson on video. If this happens, you must inform us as soon as possible using the email address of Creative Communications, and if the poor streaming is caused by Creative Communications and cannot be resolved, a refund may be provided.

If you purchased the lesson program including lesson book, you have the right to withdraw from your contract with Creative Communications without charge and without giving any reason within working 7 days after your receipt of the lesson book. If so, you have to notify Creative Communications by email that you will exercise your right to withdraw. If you exercise this right, then you must return the lesson book to Creative Communications immediately after your receipt of this book. The costs for returning the book will be for your account. As soon as possible after you have exercised your right to withdraw – at least within 30 days – Creative Communications will pay back to you the price you have paid to Creative Communications. At the fulfillment of abovementioned procedure the agreement between you and Creative Communications will be terminated and Creative Communications will not be responsible and/or liable for damage or claims from you.